Top 10 Questions for your Water Loss Contractor

When it comes to a water-related disaster in your home, advanced preparation is the best defense. Understanding your insurance and knowing the right questions to ask about water mitigation certification is key to protecting your home and family.

Important Questions about Water Mitigation Certification

This nonprofit agency serves over 25 countries, setting standards for water damage restoration and ensuring experienced, quality professionals.
When verifying water mitigation certification, Cleantrust patches and ID cards identify professionals with training to identify moisture sources and mold, contain or remove damage, and dry materials to prevent further microorganism spread.
Addressing the situation quickly is key to preventing further damage and water contamination.
You want the latest technology in vacuums and extraction equipment to ensure the quick and complete recovery of your home.
If water is not extracted and completely dry in 12 to 24 hours, remaining moisture could lead to mold.
Look for professional grade equipment, as these are vital in preventing mold and microorganism growth.
Specialized tools should be used to measure moisture levels and determine necessary equipment.
The latest technology is essential for top-notch results.
Detailed documentation of equipment used, work performed, readings, test results, and photos should be included as proof of success.
Isolating the damaged area properly speeds the drying process, and prevents the spread of moisture to unaffected areas.

Insurance Policy Questions

Only your insurance company can verify this after an investigation.
Amounts can vary, and oftentimes, this deductible will need to be paid directly to your contractor before work can commence.
As both you and your lender have a vested financial interest in your home, the check you will receive from the insurance company typically requires both you and your lender to sign it in order to release repair funds. Contact your lender for endorsement instructions and the release of your funds for repairs.
Your claims representative can advise you about policy coverage for living expenses and assist you in locating temporary housing.

Rainbow Restoration® offers water mitigation certification from the IICRC and is here to help you at this trying time. You can count on our trained professionals to get your home and your life back in order quickly, using the latest technology and equipment available.

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Call us at (855) 724-6269