Our Team

Crystal Armstead is the proud owner of Rainbow Restoration, bringing a combined nine years of experience in both restoration and home improvement. With certifications in water (WRT), fire (FSRT), mold (AMRT), odor control (OCT), health and safety (HST), applied structural drying (ASD), and trauma cleanup (TCST), Crystal has developed a deep knowledge across multiple facets of the industry. She has completed some college education and has built her expertise through hands-on experience and specialized certifications. Crystal’s motivation comes from her strong belief in “success for all,” and her career vision is to grow Rainbow Restoration into the leading provider of restoration services in Hampton Roads. Outside of work, Crystal enjoys karaoke and spending time with her dogs. A fun fact: she’s a huge Baltimore Ravens fan and never misses the chance to cheer on her team.

Lateasha Armstead serves as the General Manager at Rainbow Restoration, bringing over four years of experience in the restoration industry. With a Master’s degree and certifications in WRT (Water), ASD (Applied Structural Drying), FSRT (Fire), OCT (Odor), Trauma, and leadership-focused training such as Strategic Training, Lateasha combines technical expertise with strong leadership skills. She is motivated by a passion for teaching, mentoring, and helping people excel in their roles. Known for her ability to “get stuff done,” Lateasha thrives on guiding her team and ensuring success across every project. Her long-term goal is to retire comfortably at age 50. Outside of work, Lateasha enjoys working out, hiking, and watching good movies. A fun fact: she once played college basketball, showcasing her drive and teamwork both on and off the field.

With 25 years of experience in the restoration industry, Shawn Conner serves as Operations Manager at Rainbow Restoration of Chesapeake. He holds multiple certifications, including WRT, RRT, OSHA 30, Class A, Subrogation, and PMII Mold Remediator, along with expertise in mold protocol, mold testing, and both residential and commercial restoration. Shawn’s leadership is defined by his dedication to helping others grow in their careers and driving teams to achieve excellence. His goal is to guide the company to reach its full potential while ensuring the highest standards of service for clients. Outside of work, Shawn enjoys kayaking and going to the gym. A proud veteran of the United States Marine Corps, he brings discipline, teamwork, and resilience into every aspect of his role.

With over 8 years of experience in the restoration industry, Sam Moore brings strong leadership and proven expertise in water, fire, and mold projects. As a WRT-certified Project Manager, he excels in teamwork, coordination, and ensures that every job is completed to the highest standards. Sam is motivated by a simple but powerful mission: helping both customers and coworkers succeed. Known for his reliability and dedication, he makes sure every project runs smoothly from start to finish, while keeping client needs front and center. Outside of work, Sam enjoys grilling and spending time with family. He proudly shares that his daughter is his best friend, a reflection of his commitment to both family and community. Sam’s career vision is to see the entire team “at the top,” driving success for the organization while mentoring those around him to grow as leaders.

With over 30 years of restoration industry experience, Mark Carlson brings vast knowledge of mitigation, estimating, and business development to the Rainbow Restoration team. He has completed WRT training, extensive field experience, and estimating classes, allowing him to provide accurate assessments and clear communication with both clients and insurance partners. Mark is passionate about being of service to others, mentoring teammates, and finding ways to make people laugh while getting the job done. Outside of work, he enjoys sports, theatrical arts, and voice acting. A proud supporter of his Philadelphia sports teams, Mark combines professionalism with personality, making him a valued leader within the organization. His career goal is to continue progressing as an estimator and leader, using his expertise to support both customers and colleagues at Rainbow Restoration.

Shaye Moehlman serves as Compliance Manager for the Mitigation division at Rainbow Restoration of Chesapeake. With two years of industry experience, Shaye holds certifications in WRT and CPT and specializes in customer service, data entry, and problem solving. She has also completed Cotalsity Greenbelt training and 106 modules in Property & Casualty, building a strong foundation for compliance and operational excellence. Shaye earned her Associate of Applied Science (AAS) degree and is motivated daily by her child, striving to be a role model and driving force for growth. Her long-term goal is to continue being an asset to the company while advancing her career through hard work, support, and recognition—with the ambition of earning future promotions. Outside of work, Shaye enjoys selling and collecting crystals. A fun fact: she’s a proud pet parent to a dog, a bunny, a gecko, and four hermit crabs.

With more than 30 years of restoration industry experience, Wes Lawson is a highly skilled Restoration Technician with expertise across water, fire, mold, and specialty restoration projects. He is IICRC-certified in Water Restoration (WRT) and known for his hands-on knowledge and ability to keep projects running smoothly and efficiently. Wes is motivated by a drive to keep things organized and ensure every job meets the highest standards. His years of field experience allows him to quickly adapt to any situation, making him a valuable part of the Rainbow Restoration team. Outside of work, Wes enjoys working with his hands and dogs, and has a personal interest in philosophy and history. His long-term vision includes possibly owning his own business again, continuing to build on his decades of knowledge and leadership in the field.

Malcolm Williams brings over 16 years of experience in the restoration industry to his role as Mitigation Manager at Rainbow Restoration of Chesapeake. With certifications from IICRC, OSHA, and the EPA, and advanced training as an Asbestos Supervisor, Malcolm provides expert oversight on complex water, fire, mold, and environmental projects. Known for his strong leadership and technical expertise, Malcolm is passionate about advancing the company for the future and ensuring that every project meets the highest standards of safety and quality. His dedication extends beyond daily operations—his long-term goal is to become a certified IICRC Trainer, helping shape the next generation of restoration professionals. Outside of work, Malcolm enjoys BBQing, sports, and traveling, and he has a talent for music trivia that always sparks fun conversations with the team.

Madison Durham serves as an Intake Specialist at Rainbow Restoration of Chesapeake. With a background in sales, marketing, and problem solving, she has strong communication skills and a customer-first approach to every interaction. Madison holds a bachelor’s degree in business management and marketing and is currently working on her master’s in business administration with an expected completion in December 2026, which supports her ability to streamline processes and deliver exceptional service. Motivated by her future goals and lifestyle aspirations, Madison is passionate about growth and leadership. Her long-term career vision is to advance into operations or project management, continuing to develop as a leader within the organization. Outside of work, Madison enjoys exploring her creativity as a makeup artist. A fun fact about her: she’s an only child.

Monique Smith-Gilbert, known by her team as Moe, serves as a Lead Technician at Rainbow Restoration of Chesapeake. With 7–8 months of industry experience, she brings skills in carpentry and hands-on restoration work, quickly establishing herself as a reliable and motivated team member. Currently pursuing her college education with an expected completion in 2026, Moe is dedicated to both personal and professional growth. She is motivated by progression in her role and has long-term aspirations of becoming a robotics engineer. Outside of work, Moe enjoys skateboarding and is known for her great sense of humor, which brings energy and positivity to the team.

Aubrey Murrell is a Mitigation Technician at Rainbow Restoration, bringing three years of hands-on experience in the restoration industry. A high school graduate, Aubrey continues to strengthen his skills through on-the-job training and experience in the field. Motivated by his children, Aubrey approaches each project with dedication and a strong work ethic. His long-term career goal is to build his own business—whether in landscaping or running a mechanic garage—demonstrating his entrepreneurial spirit and drive for growth. Outside of work, Aubrey enjoys singing, drawing, and spending time with animals. A fun fact about him: his love for creativity and animals brings balance and joy into his life beyond restoration.

Dontel Williams serves as a Lead Technician in the Mitigation Division at Rainbow Restoration of Chesapeake. With nearly a year of experience in the restoration industry and certification from the IICRC, Dontel is building a strong foundation of technical skills while actively pursuing further credentials, including his fire certification. A high school graduate, Dontel is motivated by the joy of helping restore people’s lives and homes after unexpected losses. His long-term career goal is to grow into a Project Manager role, where he can expand his leadership and industry impact. Outside of work, Dontel enjoys gaming (PC Master Race) and has a background in music, having played the clarinet for four years. His dedication to learning, growth, and customer care makes him a valuable member of the Rainbow Restoration team.